KA Transportation Services Terms and Conditions

Cancellation & Refund Policy

You can cancel an order at any time with no cost or cancellation fee, as long as the order is cancelled at least 7 days in advance of the pickup date.
From that point forward, there is a $250 cancellation fee. The remaining balance will be refunded in full.Contract Terms and Liability Disclaimer
Carrier will pick up and deliver as close to Customer’s door as legally and safely as possible. A mutually agreed upon place to load or unload the vehicle(s) may be necessary due to low hanging trees, low hanging wires, narrow streets and residential area restrictions.
KA Transportation Services will provide Customer with an estimated pickup and estimated delivery date. However, delays may occur prior to, and/or during, transport due to weather, road conditions, mechanical problems, etc. As is standard in the industry, there are no guarantees regarding pickup or delivery times and dates. KA Transportation Services shall not be held responsible for loss or damages caused by delays of any kind or for any reason, car rental fees or any accommodation fees. KA Transportation Services shall not be held liable for failure of mechanical or operating parts of
Customer’s vehicle.
Carrier is authorized to operate and transport Customer’s motor vehicle between its pickup location and the destination set forth on the shipping order and Bill of Lading.
Customer must prepare vehicle for transport. All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured. Customer shall remove all non-permanent, outside mounted luggage and other racks prior to shipment. Vehicles must be tendered to Carrier in good running condition (unless otherwise noted) with no more than a half tank of fuel (preferably 1/4 tank). Customer must disarm any alarm system installed in the vehicle or provide proper instructions for this matter. Toll tags should be removed as well.
Carrier and KA Transportation Services are not liable for personal items left in vehicle, nor for damage to vehicle caused by excessive or improper loading of personal items. No personal property shall be transported in customer’s vehicle(s) t
hat includes, but is not limited to, Explosives, Guns, Ammunition, Flammable Products, Narcotics, Negotiable and Legal Papers, Alcoholic Beverages, Jewelry, Furs, Money, Live Pets, Live Plants or any unlawful contraband. Customer agrees that KA Transportation Services/Carrier may confiscate or dispose of said items with no remuneration. KA Transportation Services/Carrier will not be held responsible for delivery of personal property. If Customer wishes to put items in the vehicle, he does so at his own risk.
If the vehicle is inoperable or oversized there may be additional charges. Customer agrees that KA Transportation Services has the right to reject (cancel) any order for any reason at any time.
At the time of pickup, Customer and Carrier will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report recorded on the Bill of Lading. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a copy of the Bill of Lading.
At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.
DAMAGE MUST BE NOTED UPON THE BILL OF LADING UPON DELIVERY, in the proper place on the Bill of Lading, and signed by Customer regardless of weather conditions,time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that KA Transportation Services/Carrier and their agents are relieved of any further responsibility. All claims must be submitted in writing within 24 hours of delivery. Customer agrees that KA Transportation Services is not liable for any property damage claims to Customer’s vehicle and that his, her or its sole remedy is against the Carrier.
Customer agrees and understands that KA Transportation Services is a registered transportation and property broker and is acting solely in the capacity of a broker. Customer allows KA Transportation Services to contract with other licensed and insured Motor Carrier(s), (hereinafter referred to as “Carrier”), to transport the vehicle(s) described in this shipping order. Customer further agrees and understands that KA Transportation Services’s sole responsibility in the transaction between the customer and KA Transportation Services is to procure a carrier for shipment of the customer’s
property. Customer understands that KA Transportation Services never takes possession of, transports, or delivers the Customer’s property.
Customer agrees and understands that all claims for damage to property arising out or occurring during the taking possession of, transporting, or delivery of Customer’s property falls under the Carmack Amendment, if the transport is interstate.
As outlined in Section 10761 of the Interstate Commerce Act (49 USC 10761) the payment of freight charges may not be postponed due to alleged loss or damage. These charges should be paid in full and the portion applicable to the lost or damaged item should be included in the freight claim.
KA Transportation Services nor Carrier will not be responsible for damage caused by acts of God, hail or storm damage, or damage resulting from worn/broken parts of vehicle or added personal items.
Customer shall, in their absence, designate a person to act as their agent at the point of pickup and/or delivery if for any reason they are unavailable.
Customer warrants that he/she will pay the full transportation price due to KA Transportation Services/ Carrier in full and will not try to offset any dispute for damage claims and/or delays etc. from freight (transport) charges. It is Customer’s responsibility to provide payment when Carrier arrives unless the balance has been pre-paid in full. All payments to Carrier must be in the form of cash, cashier’s check or money order – no exceptions. Certified funds must be made payable to the delivering Carrier and not to KA Transportation Services
Customer agrees that if the payment cannot be made by these methods, the vehicle may be stored at Customer’s expense, until Customer pays in full all transport charges. Should Customer be unable to accept delivery for any reason, the vehicle will be placed in storage. Any and all storage and re – delivery charges will be the responsibility of Customer.
KA Transportation Services’s U.S. Department of Transportation Broker’s license number
is DOT 3047551